TrenDevice Noleggio: iPhone e Mac a noleggio

Terms and Conditions

On this page you will find the contractual conditions relating to the sale and purchase on the TrenDevice website

CONDITIONS OF SALE FOR THE CONSUMER

The company TrenDevice SpA registered with the Register of Companies (P.IVA 02162920645), (REA No. AV-139665), with registered office in Via Niccolò Copernico, 38 - 20125 Milan - is the owner of the site www.trendevice.com

Acceptance of the general conditions of sale

The contract entered into between TrenDevice S.p.A. and the Customer shall be deemed concluded with the acceptance, even partial, of the order by TrenDevice S.p.A.. Such acceptance shall be deemed tacit unless otherwise communicated in any manner to Customer. By placing an order in the various ways provided, the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and fully accepts the general and payment conditions transcribed below.

If the Customer is a consumer (i.e. an individual who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is concluded, he will print or save an electronic copy and in any case keep these general conditions of sale, in accordance with the provisions of the Consumer Code Legislative Decree 205/2006 as amended by Legislative Decree 21/2014 on distance selling and ultimately by Legislative Decree 170/2021.

It is excluded any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order.

Modalities of purchase

The Customer may purchase only the products in the electronic catalog of TrenDevice at the time of placing the order and viewable online at https://www.trendevice.com, as described in the relevant information sheets. It is understood that the picture accompanying the description sheet of a product may not be perfectly representative of its characteristics but differ in color, size, andaccessoryproducts present in the picture. All supporting information for the purchase (Glossary, Buying Guide, etc. ...) are intended as mere generic information material, not referable to the real characteristics of a single product.

The correct receipt of the order is confirmed by TrenDevice S.p.A. through an e-mail reply, sent to the e-mail address provided by the Customer. This confirmation message will contain the Date and Time of execution of the order and a 'Customer Order Number', to be used in any further communication with TrenDevice. The message will reproduce all the data entered by the Customer, who agrees to verify their correctness and promptly communicate any corrections, in the manner described in this document.

In the case of non-acceptance of the order, TrenDevice S.p.A. guarantees timely communication to the Customer.

Methods of payment

Credit Card

In cases of purchase of goods with Credit Card payment method, simultaneously with the conclusion of the online transaction, the bank of reference will authorize only the commitment of the amount related to the purchase made. The amount related to the goods processed, even partially, will actually be charged to the Customer's credit card only upon communication to TrenDevice S.p.A., by the courier, of the successful material delivery of the ordered goods.

In case of cancellation of the order, either by the Customer or in case of non-acceptance of the same by TrenDevice S.p.A.,will be requested simultaneously by TrenDevice S.p.A. the cancellation of the transaction and the release of the amount committed. The time for release, for some types of cards, depends exclusively on the banking system and can go up to their natural expiration date (24th day from the date of authorization). Once the transaction has been canceled, under no circumstances can TrenDevice S.p.A. be held liable for any damages, direct or indirect, caused by delay in the failure of the banking system to release the committed amount.

In the event that the Customer's order is processed after the 23rd day from the date of submission, TrenDevice S.p.A. will still charge the Customer's credit card with the amount due, even if in advance of the physical delivery of the goods, in order to avoid the transaction authorization deadline (24 days).

TrenDevice S.p.A. reserves the right to ask the Customer for additional information (e.g. landline phone number) or to send copies of documents proving the ownership of the Card used. In the absence of the requested documentation, TrenDevice S.p.A. reserves the right not to accept the order.

At no time during the purchase process is TrenDevice S.p.A. able to know the buyer's credit card information, which is transmitted via secure connection directly to the website of the banking institution handling the transaction. No computer file of TrenDevice S.p.A. will retain such data. Under no circumstances, therefore, can TrenDevice S.p.A. be held responsible for any fraudulent and improper use of credit cards by third parties when paying for products purchased on TrenDevice.

Prepaid Cards

In case of non-acceptance of the order, TrenDevice SpA guarantees a full refund of the amounts already paid.

Cash on delivery

In case of Cash on Delivery purchase, payment must be made exclusively with cash. The communication to the Customer of which courier will be responsible for delivery will be made in the manner provided on the site. Nothing more than that indicated at the time of the order will be due from the Customer.

Advance Bank Transfer

The Advance Bank Transfer form of payment cannot be used on all catalog items. Any limitations are clearly highlighted within the shopping cart. In case of payment by bank transfer in advance, what was ordered by the customer will be kept committed until receipt of proof of transfer, to be sent to TrenDevice S.p.A. (by fax or e-mail) no later than 3 working days from the date of acceptance of the order. The shipment of what has been ordered will take place only when the actual crediting of the amount due on the account of TrenDevice S.p.A. which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled.The reason for the bank transfer must state:

- the reference number of the order;

- the date the order was placed;

- first and last name of the order holder.

Installment purchases

If you buy with Scalapay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and that you authorize such assignment.

Method, time and cost of delivery

TrenDevice accepts orders from throughout the EU and many Extra-EU countries. For extra-EU shipments, additional charges may be required of the customer upon delivery.

TrenDevice ships throughout Italy and the European Union at a cost of 9.90 Euros. This service provides Standard Delivery within 72 working hours by express courier.

Delivery charges to countries outside the EU

For every order placed on TrenDevice, TrenDevice S.p.A. issues an invoice for the material shipped, sending it by e-mail to the order holder, in accordance with art 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order shall be authentic. No change in the invoice will be possible, after the issuance of the same.

Delivery costs are borne by the Customer and are explicitly highlighted when placing the order. Payment of the goods by the Customer will be made using the method chosen when placing the order. Nothing more is due from the Customer than the total amount of the order.

No responsibility can be attributed to TrenDevice S.p.A. in case of delay in the processing of the order or delivery of what has been ordered.

Unless explicitly stated by our Customer Service Department, delivery is intended to be at street level.

Upon delivery of the goods by the courier, the Customer is required to check:

- that the number of packages being delivered corresponds to the number indicated in the transport document anticipated by e-mail;

- that the packaging is intact, not damaged or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately challenged, putting WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the Customer may not object to any dispute regarding the external characteristics of what has been delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in the manner provided herein in case of failure to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated inability to deliver to the address indicated by the Customer when placing the order, the order will be automatically canceled.

To ensure a fast service, TrenDevice has agreements with the courier BRT - Bartolini, which allows us to offer deliveries on time estimated in 98% of cases, both in Italy and in Europe. To ensure a smooth operation of the delivery system, it is helpful if, at the address indicated for delivery, someone is present, during office hours in the afternoon mainly, who can pick up the parcel.

Prices

All prices in both purchase and sale are the result of a market survey.

Right of withdrawal

Pursuant to Article 54 of the Consumer Code Dlgs 205/2006 as amended by Dlgs 21/2014, if the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to TrenDevice a reference of VAT number), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, indicated below.

To exercise this right, the customer must send TrenDevice a notice to that effect, within 30 business days from the date of receipt of the goods.

The notice must be in the form of this completed and signed form (if sent in hard copy by registered mail), which you candownload here.

Such notice may be sent by email to info@trendevice.com or by pec to trendevice@legalmail.it or by registered letter with return receipt, addressed to:

TrenDevice SpA

Via Provinciale, 9

83030 Manocalzati (AV)

Once we have received the above notice of withdrawal, TrenDevice Customer Service will provide within 24 hours to notify the customer instructions on how to return the goods, which must be received by TrenDevice S.p.A. within 14 days of authorization.

However, the right of withdrawal is subject to the following conditions:

1. the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (ex: accessories, attached software, etc...);

2. the right does not apply to sealed audiovisual products or computer software (including those attached to hardware), once opened;

3. the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original package, we recommend, when possible, to put it in a second box, on which to affix the label provided by TrenDevice S.p.A., bearing the RMA number (return authorization code); should be avoided in all cases the attachment of labels or adhesive tape directly on the original packaging of the product;

4. in accordance with the law, the shipping costs related to the return of the good shall be borne by the customer;

5. the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer;

6. in case of damage to the property during transport, TrenDevice will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

7. TrenDevice S.p.A. is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and / or the original packaging are damaged, TrenDevice S.p.A. will deduct from the refund due to a percentage, but no more than 10% of it, as a contribution to the costs of restoration;

8. without prejudice to any repair costs for damages assessed to the original packaging, TrenDevice S.p.A. will refund the customer the full amount already paid, within 14 days from the return of the goods, through the transfer procedure of the amount charged to the Credit Card, by Bank Transfer or other method indicated by the consumer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN) or other data useful for this purpose;

9. the right of withdrawal lapses totally, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where TrenDevice S.p.A. ascertains:

- for devices blocked by the iCloud contact entered by the customer at the time of purchase.

- the lack of the outer packaging and/or the original inner packaging;

- the absence of integral elements of the product (accessories, cables, manuals, parts, ...);

- damage to the product for reasons other than its transport.

10.in caseof forfeiture of the right of withdrawal, TrenDevice S.p.A. will return to sender the purchased goods, charging the same shipping costs.

Shipping address for your returns:

TrenDevice SpA

Via Provinciale, 9

83030 Manocalzati (AV)

TrenDevice 12-month warranty:

All products sold by TrenDevice are covered by the 12-month warranty for the case of non-conformity of the goods to the contract, according to the Consumer Code 206/2005. To take advantage of the warranty service, the Customer must keep the invoice or the order confirmation email(or the DDT) that he/she will receive by e-mail in electronic PDF format.

This warranty is reserved for the Private Consumer (a natural person who buys goods for purposes not related to his professional activity, i.e., makes the purchase without indicating in the order form a VAT reference). For all customers who do not classNameify as private consumers, the warranty has a limitation to 6 months.

In case of non-conformity of the goods to the contract, the Customer is entitled to the restoration of conformity, or to receive a proportional reduction in price or termination of the contract.

TrenDevice shall, within a reasonable period of time (It is up to TrenDevice to indicate the time), without significant inconvenience to the Customer and without expense to said Customer, restore the conformity of the product, by means of repair or replacement of said product. The Customer may choose between repair and replacement of the product, provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on TrenDevice, taking into account: 1) the value of the good in the absence of the defect; 2) the extent of the defect; and 3) the possibility of performing the alternative remedy without inconvenience to the Customer. If, as a result of internal verification, does not result in a defect of non-compliance with the contract under the Consumer Code 206/2005, the Customer will be charged for any costs of verification and restoration (estimated at 20 euros), as well as transportation costs, if incurred by TrenDevice S.p.A..

Replacements in case of DOA (Dead On Arrival: product not working on delivery) are completely free of charge.

In the event that, for any reason, it is unable to return to its customer a product under warranty (restored or replaced), TrenDevice S.p.A. may proceed at its discretion (within a maximum of 30 days) to replace it with a product of equal or superior technical characteristics to the original product and of equal or superior grade to the aesthetic characteristics found when the product is returned to the site.

The Customer shall not be liable to pay for the normal use of the replaced good in the period preceding the replacement.

In cases where the application of warranties provides for the replacement of the product, the goods must be returned by the Customer in the packaging originally provided by the seller. If the customer is no longer in possession of the original packaging, it shall be the customer's responsibility to pack the device in such a way as to provide adequate protection from shock and damage.

TrenDevice S.p.A. cannot be held responsible for any damage due to transportation in packaging other than the original packaging (original Apple box or TrenDevice branded box).

Except as provided in the right of withdrawal, the shipment of devices to the logistics center of TrenDevice S.p.A. is intended to be borne by the customer.

With regard to the purchase of used goods, the purchaser acknowledges that the same may present performance limitations and functional and/or structural defects related to previous use. The parties agree that the warranty shall be for a period of 1 year commencing from the date of delivery.

The Customer is entitled to a proportional price reduction or termination of the sales contract pursuant to Article 135 quater of the Consumer Code in the event that:

1. TrenDevice has not carried out the repair or replacement or has not carried out the repair or replacement, where possible, pursuant to art. 135 ter, paragraphs 1, 2 and 3 Consumer Code, or has refused to bring the goods into conformity pursuant to paragraph 3;

2. a lack of conformity is manifested, despite TrenDevice's attempt to restore the conformity of the goods;

3. the lack of conformity is so serious as to justify immediate price reduction or termination of the sales contract;

4. TrenDevice has stated or it is clear from the circumstances that it will not restore the conformity of the good within a reasonable period or without significant inconvenience to the Customer.

The Customer shall not be entitled to terminate the contract if the lack of conformity is only minor.

The Customer may refuse to make payment of any part of the price until TrenDevice has fulfilled its obligations under this Article.

The Customer shall be entitled to a price reduction proportional to the decrease in value of the goods.

The termination of the contract shall be exercised by direct declaration to the seller. If the lack of conformity concerns only some of the delivered goods, the contract may be terminated limited to them.

In the event of termination, the Customer shall return the goods to TrenDevice at TrenDevice's expense and in the manner provided for in paragraph 8 of this Article.

TrenDevice shall refund the Customer the price paid for the good upon receipt of the good or evidence provided by the Customer as to whether it has returned or shipped the good.

Should the Customer, upon delivery of the asset, find aesthetic discrepancies with respect to the chosen product, he/she may file a claim with TrenDevice, in the manner contemplated in the "COMPLAINTS" clause, under penalty of forfeiture within 15 days after delivery.

The Customer shall forfeit the warranty on the good if said good should show voluntary or accidental damage, however not attributable to normal wear and tear, of its components.

The customer acknowledges and expressly agrees that, if the sale of 'used iDevice is not successful due to non-compliance of the device to the description made, the seller will be required to pay a contribution of € 19.90 to cover the costs of withdrawal and reshipment of' used iDevice. This amount will be payable by bank transfer, or credit card or PayPal. In the event that the device should have malfunctions not indicated by the customer, after a 'careful verification in our laboratories, the goods will be sent back at a cost of € 20.00, expenses that will be charged upon delivery to the customer.

The customer releases TrenDevice S.p.A. from any liability with respect to damages caused by tampering, carelessness, willful misconduct during the shipment of the Device, from the customer to TrenDevice S.p.A. and from TrenDevice S.p.A. to the customer.

Members equity crowdfunding campaign 2019 TrenDevice - Free shipping for 3 years

Terms and conditions of the "Members crowdfunding discount"

a. The Member discount is valid until 30-09-2022.

b. It is automatically applied on shipping charges associated with any refurbished device (smartphone, tablet, Mac, watch).

c. It is not valid in the case of the purchase of accessories only.

d. It can always be combined with other current discounts and promotions.

Claims:

TrenDevice provides two tools for customers to open a complaint:

1. OPENING TICKET.

The customer will need to go to www.trendevice.com and select "INFO AND CONTACTS." Here he/she will have to enter a valid reference email address and choose the appropriate topic from: technical info/advice on purchase; the customer will be able to request assistance before any purchase for devices on the Trendevice site; Invoicing/Administration; assistance and info on payment methods to purchase devices, to download invoices and to verify the success of the payment made by bank transfer; after-sales assistance; issues after the purchase of devices (specifying the order number and the problem encountered); used sales; information on the steps related to selling a used device, from how to generate a sales request to how to complete the transaction; expose any issues or concerns, requesting information on shipping of devices purchased and/or returned for repairs, providing, in addition, suggestions to improve the service and/or issue feedback. Subsequently, the customer must indicate the subject of the complaint and in the message clearly and straightforwardly state the problem encountered. At the time the request is sent, the customer will receive a response from a customer care officer. It is possible to view the response by logging into the personal area and selecting the ASSISTANCE item.

2. EMAIL

The customer can send an email to the following addresses: info@trendevice.com or assistenza@trendevice.com where he/she can request assistance for any case and will be promptly answered by a customer care employee to solve the problem and receive the right assistance.

Response for sales support

The customer, when selling his used device, has at his disposal:

1. Free home pickup by courier service;

2. Insured shipping that operates in case of theft, loss, damage attributable to the courier;

3. After aesthetic and functional verification tests, the customer, in case of change in the estimate, can request free return of the device;

4. In case of approval or changes accepted by the customer, after relevant verification tests on the device, payment will be issued by bank transfer no later than 7 working days after approval.

Response for purchase support

In case the customer is dissatisfied with the purchase, whether due to aesthetics or malfunction, TrenDevice offers several solutions. If 30 days have not elapsed since the purchase, the customer may request:

1. The replacement of the device with one of equal characteristics but fully functional;

2. A voucher equal to the amount spent on the previous purchase;

3. Withdrawal, that is, a refund of the full amount spent on the purchase of the device. After 30 days from the purchase in case of non-conformity of the goods to the contract, the Customer is entitled to the restoration of conformity, or to receive a proportional reduction in price or termination of the contract, referred to in the clause "Warranty 12 months TrenDevice" of this contract.

Response for shipping support

The customer at the time of purchase will be provided with a tracking number to track the shipment which will be active after 24 h. This shipment provides insurance for the full amount of the device that operates in case of theft, loss, damage attributable to the courier.

CONDITIONS OF SALE FOR THE SELLER

General Terms and Conditions:

The company TrenDevice S.p.A. registered with the Register of Companies (VAT no. 02162920645), is the owner of www.trendevice.com.

Acceptance of the general terms and conditions

1. The contract entered into between TrenDevice S.p.A. hereinafter referred to as Buyer, and Seller shall be deemed concluded with the acceptance of the device by TrenDevice S.p.A.. Such acceptance shall be expressly communicated to Seller by any means.

2. Seller declares that he has read all the information provided to him during the sales procedure, and that he fully accepts the general and payment terms and conditions of amounts due transcribed below.

3. The Seller expressly indemnifies TrenDevice S.p.A. from any claim for damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance of the sale.

Modalities of sale

4. The Seller may only transfer to TrenDevice S.p.A. goods that are its exclusive property.

5. The seller offers its device for sale by request and precisely by filling out specific format on the site www.trendevice.com.

6. The correct sending of the sales proposal is confirmed by TrenDevice S.p.A. by means of an e-mail response, sent to the e-mail address provided by the Seller. This confirmation message will contain Date and Time of execution of the sale offer and a specific Request Code, to be used in any further communication with TrenDevice S.p.A..

7. The message will repeat all the data entered by the Seller, who undertakes to verify their correctness and promptly communicate any corrections, according to the procedures described in this document.

8. In the case of non-acceptance of the sale, TrenDevice S.p.A. shall ensure timely communication to the Seller.

Regulation of the sale

9. The Seller undertakes, aware of the criminal and civil liability for false and mendacious statements, to fill out specific information sheet having to do with the data of the device he intends to sell and its description. Following such compilation, the company TrenDevice S.p.A. will formulate a purchase offer inherent to the state of the device described by the Seller.

10. The Seller expressly declares that he accepts the evaluation of the device proposed for sale and consequently the Seller undertakes to send to the company TrenDevice S.p.A. the device owned by him that is being sold, so that the company TrenDevice S.p.A. can provide for the verification of the evaluation and eventual purchase, according to the request made by e-mail.

11. The Seller hereby authorizes the company TrenDevice S.p.A. to retain the asset if it conforms to the description made, and should it consider purchasing it.

Method of sending Device

12. The seller undertakes to send the device being sold restored ,removed from the iCloud contact ("find my iPhone") and so that the same can avoid damage, breakage, injury during transport. Such damage, if any, will remain the full responsibility of the seller and no exception can oppose the company TrenDevice S.p.A.. By virtue of this, it is recommended to send the device in addition to the original packaging, in a second box, on which to affix the precise data of the sender, should be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product.

13. Seller expressly indemnifies TrenDevice S.p.A. from any liability with respect to damages caused by tampering, carelessness, willful misconduct, during shipment of the device from Seller to TrenDevice S.p.A. and from TrenDevice S.p.A. to Seller.

Exceptions to the device offered for sale

14. The seller expressly agrees that the device proposed by him for sale shall be subjected to functional tests. Following the results of these tests, the company TrenDevice S.p.A. reserves the right to notify the seller, within 48 hours after the end of the tests, of its disagreement with the purchase, possible variation of the initial evaluation or confirmation of purchase of the same.

15. The seller acknowledges and expressly accepts that the offer of sale of his device may not be successful due to the non-compliance of the same with the description made.

In this case, he/she will not be required to pay any contribution to cover the cost of reshipment of the used device except as provided for and detailed in art.19, however, he/she must favor the return as detailed in art. 19. An exception to this indication is the sending of computers for which, not being available to the customer, the box for collection has been provided by TrenDevice, in which case a contribution of € 25 for laptops and € 50 for desktop computers (mac Pro, iMac, Mac mini) will be due upon return or in case of refusal of the changes in the estimate by the customer.

16. The dissent of the company TrenDevice S.p.A. to the purchase or the change in the estimate will be communicated to the seller by e-mail.

17. The seller may accept the variation and confirm the sale, in which case the company TrenDevice S.p.A. will reclaim the amount due as better indicated in art. 21.

18. In case the device, however, should be damaged or does not comply with the characteristics indicated, the seller must make it possible to return the same within 5 working days of receipt of notice of non-compliance of the device. If the return of the device used was not possible, for reasons attributable to the seller, such as to prolong the procedure beyond 5 working days, the customer must pay the sum of € 3.00 per day to cover delays and costs of storage incurred. After 60 days have elapsed without being able to redeliver the device, the company will dispose of it as best it can.

The days will be calculated, in that case starting from the day following the day of the first shipment.

If the return of the device or computer for change of evaluation is related to causes attributable solely to the customer (manifestly false aesthetic and functional statements, devices still bound by a telephone contract, devices blocked by Apple ID, devices that have come into contact with liquids or fallen into water, devices on which financing is encumbered, devices with SIM not readable, renunciation of the sale after collection and arrival at the premises) he will be charged the sum of € 20.00 to cover the costs of withdrawal and reshipment borne by the company.

In the case of computers for which, as the customer does not have it, the pickup box has been provided by Trendevice, a fee of €25 for laptops and €50 for desktop computers (mac Pro, iMac, Mac mini) will be due upon return

19. In the event that the device cannot be redelivered for reasons attributable to the vendor, the vendor will be responsible for all costs incurred for the return, stock, reshipment and any other charges in addition to the amounts already due under Article 19.

Method of Payment

20. The company TrenDevice S.p.A. undertakes to make payment for the device, should it consider the purchase, by means of bank transfer to IBAN communicated by the Seller.

Right of withdrawal

21. The Seller may withdraw from this contract before sending the device to TrenDevice S.p.A.. Such notice may be sent by e-mail to info@trendevice.com or by pec to trendevice@legalmail.it.

Once the aforementioned notice of withdrawal has been received, TrenDevice S.p.A. will, within 24 hours, notify the Seller of all the information necessary to close the sales procedure.

22. The parties undertake to fulfill exactly their obligations as deduced in this contract of sale and those arising from each individual sales order and, therefore, to perform them in good faith with the diligence required by the nature of the obligations, to the performance of which they have undertaken, observing the criteria of fairness.

Applicable law

23. The sales contract between the Seller and TrenDevice S.p.A. is understood to be concluded in Italy and governed by Italian Law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Avellino.

https://www.trendevice.com/privacy/

Privacy

In this section you will find information about Privacy on the processing of personal data pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. (General Data Protection Regulation)

1. GENERAL INFORMATION

(A) DATA CONTROLLER

The websites https://www.trendevice.com/ and https://www.buydifferent.it/ (hereinafter referred to as "Sites") are managed by the Company TrenDevice SpA (hereinafter referred to as "TrenDevice"), registered in the Companies' Register (P.IVA 02162920645) and current in Milan, at Via Niccolò Copernico, 38 - 20125 Milan, as Data Controller.

In its capacity as Data Controller, TrenDevice determines the purposes and means of the processing of personal data collected within the Sites.

(B) DATA PROTECTION OFFICER.

TrenDevice has designated Dr. Ernesto Sole as the Data Protection Officer.

The DPO can be contacted at the company's registered office or at the following email address: privacy@trendevice.com andinfo@risasi.eu

2. PERSONAL DATA PROCESSED

(A) INFORMATION PROVIDED BY USERS

When you use the services, you provide us with information where you proceed to register, complete a purchase or sale, leave a review, or request commercial or marketing communications.

For example, newsletter service or email information or assistance or access the "support" service

Depending on the different requirements, the user may be asked to provide TrenDevice with the following data:

first and last name;

shipping or billing address;

email;

social security number;

telephone number;

PEC address;

gender;

VAT identification number, if applicable;

item ordered and related information (e.g., price);

method of payment;

(B) INFORMATION WE COLLECT AUTOMATICALLY

When you visit our websites AND/OR use the services on them, we automatically collect information such as IP address, type of device used, date and time of access, browsing time.

For more information on this type of data please visit the Cookie Policy.

The personal data referred to in Section 2.A will be processed, respectively, for:

- Account setup and management, including identification and authentication.

- Collection or execution of a payment.

- Processing or assisting with respect to orders.

- Marketing analysis and communications about products, offers, and news

- Prevention, detection of unauthorized access/use of the Services, violation of terms or other unlawful behavior, and related intervention.

- Compliance with procedures, laws and regulations applicable to us, including those establishing retention periods.

(D) THE LEGAL BASES FOR PROCESSING.

We process Personal Data for:

The performance of a contract (art. 6 c.1 b) of the GDPR) to which you are an active party (whether buying or selling a product), the terms and conditions of which can be viewed at the following link: Terms and Conditions.

The user is free to provide or not provide data to access services or request information from TrenDevice. In this case, failure to provide personal data will not result in negative consequences for the user, but the service may not be carried out and, the request, may not be fulfilled.

- legal obligations (art. 6 c.1 c) of the GDPR) as TrenDevice is obliged to fulfill legal obligations such as, by way of example, tax obligations

- legitimate interest (Art. 6 c.1 f) of the GDPR) if the processing of personal data should be necessary to safeguard a legitimate interest of our company or a third party; Art. 6 c.1 f of the GDPR will serve as the legal basis. By way of example, and not limited to, processing aimed at: ensuring the proper functioning of our websites, ensuring network and data security, defending our rights in court, for the technical support of our customers and users represent a legitimate interest

D1) MARKETING.

Subject to the user's express consent, TrenDevice will process the user's personal data in order to send him informative and promotional communications, including newsletters, discount coupons and special offers, referring to its own and/or third parties' products and/or services as well as for direct sales purposes and to carry out market research, by e-mail, postal service and/or telephone contact.

The legal basis for this processing is the express consent of the user (Art. 6 c.1.a) of the GDPR).

The user may revoke at any time the consent given and/or object, at any time, to the processing of his or her data for marketing purposes using the channels indicated and in the manner set out below.

The provision of data for the purpose of generic marketing is optional: there is no legal or contractual obligation on the user to provide such data for this purpose and/or to give consent to the processing of his/her personal data for this purpose.

For the purpose of generic marketing, TrenDevice will process the user's data until the revocation of consent and/or the exercise of the right to object and, in any case, no later than two years from the last action taken by the user on our sites; in any case, TrenDevice reserves the right, before the expiration of this period, to ask the user to renew the consent and/or update the data.

PROCESSING OF E-MAIL ADDRESS BY TRENDEVICE FOR SOFT-SPAM PURPOSES

D2) PROFILING

Subject to the user's explicit consent, TrenDevice will process users' personal data, in an automated manner, to:

- monitor and track user behavior on the Site by collecting and recording browsing data (e.g., pages visited, categories of products viewed, whether the user purchased or did not purchase, abandoned carts, access device) and purchase data (e.g., type of product purchased, frequency of purchases, amounts spent, payment method);

- analyze and process such data, along with other information pertaining to users (such as, but not limited to, gender, order status, zip code, date of birth, IP address), in order to identify correlations between user behaviors and place them in various "clusters" defined by TrenDevice, i.e., sets of customer types that may have common characteristics;

- send, via e-mail, mail, telephone, and/or display on the Site to users personalized offers i.e., matched to the cluster in which the user has been placed and, therefore, of his/her presumed specific interest.

All stages of processing, including the final decision about the promotional communication to be sent or have displayed to the user based on the cluster(s) they belong to, take place in a fully automated manner, without any human intervention, based on an algorithm whose parameters have been previously set by TrenDevice.

The decision based solely on automated processing, including profiling produces legal effects that affect the data subject (i.e., the limitation of his or her freedom of choice) and is permitted by the exemption cause in Article 22.2.a) of the GDPR, insofar as it is necessary for the performance of the contract between the data controller and the data subject and/or otherwise related to such contract and its validity and effectiveness.

The user therefore has the right, at any time, to obtain human intervention by TrenDevice, express his or her opinion, contest the decision made by TrenDevice (e.g.: the inclusion in a data cluster).To exercise this right, the user may contact TrenDevice at the addresses provided in this notice

The legal basis for this processing is the explicit consent of the data subject (art. 21.1.c) of the Regulations).

The user may revoke at any time the consent given and/or object, at any time, to the processing of his or her data for profiling purposes using the channels indicated and in the manner set out below.

For the purpose of profiling for marketing purposes, TrenDevice will process the user's data until consent is revoked and/or the right to object is exercised and, in any case, no later than 12 months after collection.

The provision of data for the purpose of profiling for marketing purposes is optional: that is, there is no legal or contractual obligation on the user to provide such data for this purpose and/or to give consent to the processing of his/her data for this purpose.

(E) SHARING OF COLLECTED DATA

Personal data provided by the user will be shared with:

- TrenDevice personnel instructed and authorized to process it.

- Eventually to Third Party Companies and/or professionals that TrenDevice uses to carry out its business activities. E.g. Telecommunication companies, IT companies, recruitment agencies, accountants, lawyers, expressly appointed as external data processors.

F) DATA STORAGE

The user's personal data are retained for the period necessary for the processing activity for which they were conferred. The length of time during which we retain data depends on the purposes for which the data were collected. Except for the need to retain data for additional periods of time as required by law or to ensure the possibility of legal defense, the data will be deleted when the purpose for which it was collected is achieved.

(G) DATA OF USERS UNDER THE AGE OF 14

The Sites are not intended for users under the age of 14. TrenDevice does not intentionally collect personal information from them. If information about minors is accidentally recorded, TrenDevice will promptly delete the personal information of such minors.

3. RIGHTS OF THE DATA SUBJECT

According to applicable data protection rules and regulations (Articles 15-22 of Regulation (EU) 2016/679), you have the right to:

- Access, rectify and/or delete your personal data.

- Restrict or object to the processing of your personal data.

- Notify us of your desire to stop receiving any marketing information.

- In some cases, request that part of their personal data be transferred to the user themselves or to third parties.

- To the extent that our processing of your personal data is based on your consent. Revoke such consent without affecting the lawfulness of processing based on consent prior to its revocation.

We are committed to enabling users to exercise their rights: to this end, you will be able to contact us using the information provided in the header of this Privacy Policy.

Users will be able to exercise their rights by accessing the info and assistance section by email or by contacting the DPO at info@risasi.eu and at privacy@trendevice.com

If you are dissatisfied with the handling of your request, you can file a complaint about how we have processed your personal data with the judicial authority or with the Data Protection Authority, as provided in Article 77 of Regulation (EU) 2016/679.

4. CHANGES TO THIS PRIVACY POLICY

We periodically check the contents of our Privacy Policy, and this is so that it always complies with new data protection regulations and laws.

However,although thisPrivacy Policy may change over time. We undertake as of now not to restrict your rights without first obtaining your explicit consent.

Last updated October 21, 2022

TrenDevice SpA